Rate disparities primarily attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee. Marriott may deny claims where the difference between the Comparison Rate and the Marriott rate is less than $1. city) may be treated as one claim for one stay, even if booked through more than one reservation. Multiple claims for a stay consisting of two or more nights in the same week at the same Marriott hotel or Marriott hotels in the same geographic location (e.g. This may result in a change in rate or cancellation of the reservation.Ĭlaims made against only a portion of your entire scheduled stay will not be honored. A claim may be invalidated with any changes made to the reservation after the Marriott approval, including name changes. Rate comparisons will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available and accessible by the Best Rate Guarantee agent processing the claim at the time Marriott validates the claim. Marriott will contact you within 24 hours of receiving your claim. Pre-paid, advance purchase, or non-refundable rates on Qunar, eLong, Meituan Travel, Ctrip/, Ctrip/ affiliate sites, or Fliggy are not eligible. Rates on auction websites, on sites that do not disclose the hotel brand until the reservation is completed (i.e., Priceline and Hotwire), on sites that require a login or specific credit card to view or book, on sites that don’t provide an immediate confirmation (e.g., an “on request” rate) or on sites that do not pass reservations to the Marriott Central Reservation System (CRS) for confirmation are not eligible.

We do not accept package rates that include a combination of a room and travel, airfare, cruise, car rental, etc we cannot guarantee that room plus other components or amenities such as non-breakfast meals, tickets, gas coupons, etc., can be applied to the reservation. For Design Hotels Partner Hotels, rates found on the Design Hotels™ Website, Design Hotels™ Mobile App and any individual Design Hotels standalone Website & Mobile App are not eligible for the guarantee. We do not accept claims for government funded tourism stimulus promotions.Ĭomparing Marriott channel rates to those found during later searches on Marriott channels (including Marriott-affiliated, private label, or property standalone websites) are not eligible for the guarantee.

For example, a Comparison Rate does not qualify if it is not publicly available, such as negotiated corporate rates, senior or group rates, or rates available through paid memberships (AAA, etc), rates negotiated for extended stays, rates that have different rules such as cancellation or refund policies, or rates that include differing guaranteed custom room options. Certain rates do not apply to this guarantee.

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